nMETOS - Log File

This article explains how to create a transmission log from a nMETOS station and send it to METOS Support when requested. Providing a correct log helps our support team diagnose issues faster and reduce resolution time. 

Important Notes Before You Start

Before generating and sending a transmission log, please ensure:

• Your nMETOS is running the latest firmware

• The station battery is charged to approximately 3.6V

• You follow all steps exactly as described

⚠️ Logs sent without the required settings may delay troubleshooting.

⚠️ The nMETOS battery 3.6V is not rechargeable! - For more information, refer to Batteries and Supercapacitors (supercap) User Guide - LINK

Prerequisites

Before you start, ensure you have:

• A computer with PI Service Terminal installed

• A micro USB cable that supports data transfer

• Physical access to the nMETOS station

• A charged battery (~3.6V)

• No jumper is required for this operation

Step 1: Install PI Service Terminal

• Download the latest release of PI Service Terminal - LINK

• Install the application - LINK 

• Launch the application on your computer

Step 2: Connect the nMETOS Station

1. Plug the nMETOS station into your computer using a USB cable.
   ➡️ The USB port is located on the bottom of the board
   
   
   

2. Turn on the nMETOS station

3. In PI Service Terminal, ensure the following options are enabled:

   • ✅ Save to Log

   • ✅ Timestamp

4. Open Menu → Settings and activate Advanced Mode

   • Password: PIST2022

⚠️ These settings are essential for the METOS Support team to analyze the log correctly.

5. Click Connect

Step 3: Wait for the Connection to Complete

• After startup, the station will initiate communication automatically

• Wait until the process finishes

• The connection process may take several minutes

? If nothing appears on the screen:

1. Disconnect the battery, solar panel and the USB cable

2. Wait 30 seconds

3. Reconnect both and repeat the steps above

Step 4: Retrieve and Send the Log

1. In PI Service Terminal, open Advanced Functions from the left menu

2. Select nMETOS

3. Tick Auto-generate nMETOS Logs

4. Wait while the log is generated

Log Details

• The log is automatically saved when Save to Log is enabled

• The file location is displayed in the status bar of PI Service Terminal

To send the log

You can send the log in one of the following ways:

• Open the folder shown in the status bar or

• Click Send in PI Service Terminal

• Fill in the required fields

• Send the log via email

Common Issues & Solutions

❌ No COM Port Appears

Check the following:

• Battery voltage is approximately 3.6V

• Battery cable is properly connected

• The USB cable supports data transfer (some cables are power-only)

Suggested Solutions:

1. Close and relaunch PI Service Terminal
2. Reset PI Service Terminal settings:
   • Go to Menu → Settings → Reset All Settings
3. Replace the USB cable

❌ USB Connecting and Disconnecting Continuously

Check the following:

• Check the battery system:
  • Verify connection and tension - LINK

Suggested Solutions:

• Replace the battery and/or supercapacitor if necessary

Need Help?

If you encounter issues during this process or are unsure whether your log was created correctly, please SUBMIT A TICKET to the METOS Support Center and include the log file in your request.

SUBMIT A TICKET