METOS 5 - Logs PI Service Terminal

This article explains how to create a transmission log from a METOS 5 station and send it to METOS Support when requested. Providing a correct log helps our support team diagnose issues faster and reduce resolution time. 

Important Notes Before You Start

Before generating and sending a transmission log, please ensure:

• Your METOS 5 is running the latest firmware

• The station battery is charged to approximately 6.5V

• You follow all steps exactly as described

⚠️ Logs sent without the required settings may delay troubleshooting.

Prerequisites

Before you start, ensure you have:

• A computer with PI Service Terminal installed

• A mini USB cable that supports data transfer

• Physical access to the METOS 5 station

• A charged battery (~6.5V)

• No jumper is required for this operation

Step 1: Install PI Service Terminal

• Download the latest release of PI Service Terminal - LINK

• Install the application - LINK 

• Launch the application on your computer

Step 2: Connect the METOS 5 Station

1. Plug the METOS 5 station into your computer using a USB cable

2. Switch on the METOS 5 station

3. In PI Service Terminal, ensure the following options are enabled:

   • ✅ Save to Log

   • ✅ Timestamp

4. Open Menu → Settings and activate Advanced Mode

   • Password: PIST2022

⚠️ These settings are essential for the METOS Support team to analyze the log correctly.

5. Click Connect

Step 3: Wait for the Connection to Complete

• After startup, the station will initiate communication automatically

• Wait until the process finishes

• The connection process may take several minutes

? If nothing appears on the screen:

1. Disconnect the battery and solar panel

2. Wait 30 seconds

3. Reconnect both and repeat the steps above

Step 4: Retrieve and Send the Log

1. In PI Service Terminal, open Advanced Functions from the left menu

2. Select METOS 5

3. Tick Auto-generate METOS 5 Logs

4. Wait while the log is generated

Log Details

• The log is automatically saved when Save to Log is enabled

• The file location is displayed in the status bar of PI Service Terminal

To send the log

You can send the log in one of the following ways:

• Open the folder shown in the status bar or

• Click Send in PI Service Terminal

• Fill in the required fields

• Send the log via email

Common Issues & Solutions

❌ No COM Port Appears

Check the following:

• Battery voltage is approximately 6.5V

• Battery cable is properly connected

• The USB cable supports data transfer (some cables are power-only)

Need Help?

If you encounter issues during this process or are unsure whether your log was created correctly, please contact METOS Support Center and include the transmission log in your request.