- PC or notebook
- Jumper (Jumper RM2,54)
- USB to Mini USB cable
- Station which is not sending or from which station you would like to create a Log file
- PI Service Terminal program
Link for PI Service Terminal download:
Click HERE to download the PI Service Terminal
For more information or help please read Download PI Service Terminal in our solutions.
Please follow these instructions:
Make sure there is !! NO JUMPER on the motherboard !!
Start the PI Service terminal program.
Click at "Save to Logfile". (red circle below)
As soon as you click at "Save to Logfile" the complete folder path including the file name is displayed in the status bar (red Square below).
Normally Log files are stored in the folder "Log_Files", which is created in the program's folder path.
The date and time at this point are part of the file name, e.g. "logfile 2022_04_19 12:00:00.txt".
Connect the PC and the motherboard (PCB) with the USB cable (MAIN USB, red square below).
On "Serial port" select the correct COM used (1) see image below.
(When it's the only device connected to the PC the COM is selected automatically)
The Baud rate is set automatically (2) see image below.
Then click "Connect" (3) see image below.
To see the Full Report
Put jumper on J1 at PCB
and go to
(2) FULL REPORT
In this report we have the events of the Station from the time when the station could not send.
To get Station Data
Go back to MAIN MENU wit ESC
(3) SEND STATION DATA
and remove the jumper from J1
The system now starts a transmission that takes a few minutes
In this report we see..
..if the PIN query is deactivated at the SIM card
..if the System has found the APN settings for the Sim card
..it the System connects to Roaming mode
..if the System starts to transfer to server
..if the System sends infos like SN, FW to the server.
>> Turning modem off
Click at "Save to Logfile" again and you Lockfile is stored automatically in the folder "Log_Files" as TEXT (.txt).
Send it to us via ticket system!
Then click "Disconnect" and you are finished (see image below)